Add Team Contacts for Invoices and Support Tickets

Handing your main HostPanda password to an accountant or freelancer creates unnecessary risk. They gain access to change primary email addresses, view other hosting packages, or alter security settings.

HostPanda solves this through Authorized Team Contacts in your Profile. You can add secondary team members who receive specific notices or raise tickets, while full account ownership stays solely with you.

Under Profile in the Client Area, the Team Contacts card lets you invite colleagues by name and email. You assign a department role such as Billing, Technical, or General Support.

You choose exact notification permissions for each contact, so messages only go to the people who need them.

• Billing & Invoices: receives invoice receipts, payment notices, and renewal alerts.
• Support Tickets: authorized to open and reply to support inquiries on your behalf.
• Service Notices: receives maintenance announcements and technical updates.
• Easy removal: revoke any team contact instantly with a single click.

By adding your finance department as a billing contact, expense receipts land directly in their inbox without manual forwarding every month. Meanwhile, your login credentials, payment details, and control panel passwords remain private.

Team contacts can be updated or removed at any time as your organization changes.