Privacy Policy

HostPanda (“we”, “us”) provides web hosting and related services at hostpanda.uk. This policy explains what personal data we collect, why we use it, and your choices.

Contact for privacy questions: contactus@hostpanda.uk.

Depending on how you use HostPanda, we may process:

• Account data: name, email, country, company, phone, and login identifiers
• Order and billing data: plan choices, domain names, invoices, and payment status (card details are handled by Stripe; we do not store full card numbers)
• Support data: messages you send via contact forms or tickets
• Technical data: IP address, browser type, approximate location from IP, cookies or similar tech, and basic analytics on our marketing site and client area
• Service content: files, databases, and email you store on hosting accounts (we access this only as needed to operate, secure, or support the service)

We use personal data to:

• Create and manage accounts and hosting services
• Process payments, renewals, and invoices
• Provide support and respond to enquiries
• Secure our systems, prevent abuse, and meet legal obligations
• Improve the website and client area (aggregated analytics where practical)
• Send service emails (receipts, setup details, security notices)

Where required, our legal bases include contract performance, legitimate interests (security and product improvement), and consent where we ask for it.

We share data with processors who help us run HostPanda, including:

• Payment processing (Stripe)
• Email delivery providers for transactional mail
• Infrastructure and hosting platform providers

We do not sell your personal data. We may disclose information if required by law or to protect rights, safety, or the integrity of the Services.

HostPanda serves customers worldwide. Data may be processed in the United Kingdom, European Economic Area, or other countries where our providers operate. Where transfers need safeguards, we rely on appropriate mechanisms such as standard contractual clauses used by our vendors.

We keep account and billing records for as long as you have an active service and for a reasonable period afterward for tax, dispute, and security purposes. Support tickets and logs are kept for operational periods, then deleted or anonymised when no longer needed.

When you cancel hosting, we remove or disable account access after the paid period ends, subject to backup retention windows and legal holds.

We use industry-standard measures such as encrypted connections (HTTPS), access controls, and isolation between hosting accounts. No online service is perfectly secure; please use strong unique passwords and enable available account protections.

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object or withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority.

To exercise rights, email contactus@hostpanda.uk. We may need to verify your identity before responding.

We use cookies and similar technologies that are necessary for login sessions, preferences (such as language), and basic analytics. You can control cookies through your browser settings; blocking some cookies may affect login or checkout.

The Services are not directed at children under 16. If you believe we have collected data from a child, contact us and we will take appropriate steps.

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Significant changes may also be notified by email or a notice in the client area.

Use of the Services is also governed by our Terms of Service.